CUSTOMER SERVICE
Qenos is a vital partner to Australian manufacturing – delivering reliable, high quality materials to the right place at the right time.
Excellence in customer service and support is a top priority at Qenos. Our service and technical support people are highly trained to work with customers to understand their needs and provide effective and timely responses
Becoming a Customer
Our Customer Service team, together with our Account Managers will understand your specific requirements and advise how Qenos can service your needs.
To find out more about Qenos products and services, contact our Customer Service Team on 1800 805 538. They can identify your needs and provide advice on how Qenos can help.
To apply for a Qenos customer account, complete and forward the attached form. The form includes our conditions of sale.
Qenos Account Application Form
Placing an Order
Hours of Business
Our Customer Service Team is available from 9.00am to 5.00pm Monday to Friday, Victorian time, with the exception of National Public Holidays. These hours may be shortened during the Christmas Holiday period.
Order Details
When placing Orders, providing the following information will assist our Customer Service Team in processing your order accurately.
- Business name
- Delivery Address
- Product name
- Pack form eg Bulk, 25kg Bags or Bulker Bags
- Product quantity
- Purchase order number
- Delivery date
Contact Details for Order Placement
| Blow Moulding, Injection Moulding & Pipe Extrusion | 1800 063 573 |
| Film & Extrusion Coating | 1800 805 538 |
| Rotational Moulding | 1800 682 379 |
| Dairy Blow Moulding | 1800 672 215 |
| Specialties | 1800 331 230 |
| Email Orders | customer.service@qenos.com |
| Fax Orders | 1800 638 981 |
Order Quantities for Polyethylene
The following Quantities are to be used as a guide when placing orders.
Bulk Orders
Bulk orders are supplied in 20ft High Cube container (ISO)
Nominal Quantity for Bulk Containers is 20t;
Packaged Orders
Our Packaged materials are available in 2 pack forms and orders should be for full truckloads. Nominal Quantity for full truck loads for packaged deliveries are outlined below.
| Pack Form | Pallet Quantity (t) | Total Delivery Weight (t) |
| 25 kg bags | 1.25 | 22.5 (18 pallets) |
| Bulker bags | 1 | 22.0 (22 pallets) |
You will receive confirmation of your order from Qenos by facsimile or email.
The Qenos Order Confirmation confirms that we have received your order and your details have been entered into our order processing system – it does not guarantee that all requested details can be met.
In circumstances where we are unable to fully meet the requirements of your order, a Customer Service representative will contact you.
Delivery Lead Times
As Australia’s only Polyethylene manufacturer and with a national distribution network, Qenos is able to offer exceptional lead times. Please contact Qenos customer service or your account manager for further details.